Short answer
You’ve paid for a BOOTH download, and now the email link won’t open, the item isn’t in your history, or the file won’t open on your phone. Each of these has its own fix, and BOOTH’s help pages point to two checks: which account you’re logged into, and whether you have an app that can open the file.
Where your download lives
BOOTH gives you three ways back to a download you’ve paid for: the link in the payment-completion email, your Purchase History (購入履歴) and your Library. You can download a purchased item as many times as you like, so a lost file or a new device isn’t a problem. The one exception: if the shop owner deletes the downloadable file, it can no longer be downloaded.
Quick fixes by symptom
| What you see | Possible cause | What to try |
|---|---|---|
| Email download link shows a missing page | You’re logged into a different account from the one you bought with | Log into the purchasing account and open the link again |
| Item missing from Purchase History | The order belongs to another account | Log back into the account you used for that order |
| You don’t know which account you used | — | Contact BOOTH support with your order number, order-email address and the product URL or name |
| ZIP file won’t open | Your device needs extraction software | Install unzip software that works with your phone’s or computer’s operating system |
| Other file won’t open on your phone | No app for that file format | Install an app that supports the format and try again |
| File still won’t open | — | Message the shop owner from the order-details page |
When the email link shows a missing page
A missing-page error from the download link in your order email may mean you’re logged into a different account from the one you bought with. The fix BOOTH suggests is simple: log into the purchasing account, then open the link again. Before trying anything else, check which account you’re signed in as.
When the purchase isn’t in your history
The same idea applies when an item you bought doesn’t appear in Purchase History (購入履歴): the order may belong to another account. Log back into the account you used for that order and look again. If you can’t work out which account that was, BOOTH asks you to contact its support team with three things: your order number, the email address the order email went to, and the product’s URL or name. Send those to BOOTH support directly, not to JapanCreatorFind or the shop.
When the file won’t open
If your download is a ZIP file, you may need extraction (unzip) software that works with your phone’s or computer’s operating system. For a file that won’t open on a smartphone, BOOTH recommends installing an app that supports that file format, then trying again. If it still won’t open, contact the shop owner: open the order-details page and use the “ショップにメッセージを送る” (Send a message to the shop) option.
Who to contact
Two contacts, two jobs: BOOTH support when you can’t tell which account an order belongs to, and the shop owner when a file still won’t open. For buying from outside Japan in the first place, read BOOTH outside Japan, or see how one-off purchases compare with monthly plans in BOOTH vs FANBOX.
Someone to meet while you’re here
A random pick, reshuffled every visit. Never ordered by commission. Profiles checked 10 October 2026 to 11 October 2026.
Quick answers
Where do I find a BOOTH download after paying?
In three places: the link in your payment-completion email, your Purchase History (購入履歴) and your Library.
Why does my BOOTH email link show a missing-page error?
You may be logged into a different account from the one you bought with. Log into the purchasing account and open the link again.
My BOOTH purchase isn’t in my history. What now?
Log back into the account you used for that order. If you don’t know which one it was, contact BOOTH support with your order number, order-email address and the product URL or name.
Why won’t my BOOTH file open on my phone?
Install an app that supports that file format, or unzip software for a ZIP file, and try again. If it still won’t open, message the shop owner from the order-details page.
Can I download a BOOTH purchase again?
Yes, as many times as you like, unless the shop owner deletes the file.
Next step
Trying MyFans instead?
MyFans accepts overseas cards and any country’s mobile number for verification.
Keep reading
- 「ダウンロード」商品をダウンロードする方法が知りたい (How to download a digital item, BOOTH help) (Japanese)
- ご注文の確認メールに記載されているダウンロード先のURLが開けません。なぜですか？ (Order-email download link won’t open, BOOTH help) (Japanese)
- 購入履歴に買った商品が表示されません。なぜですか？ (Purchase missing from history, BOOTH help) (Japanese)
- ダウンロードしたファイルがスマートフォンで開けません。なぜですか？ (Downloaded file won’t open on a smartphone, BOOTH help) (Japanese)
- ダウンロード商品の再ダウンロードはできますか？ (Downloading an item again, BOOTH help) (Japanese)