Short answer
Ordered something on BOOTH and had second thoughts? What you can do depends on the kind of product and whether the order has been marked shipped. Here’s where to check your order and who to ask.
Check your order first
Your order details are in the order-confirmation email and in 購入履歴 (Purchase History). Open one of them first so you have exactly what you ordered in front of you.
New to buying on BOOTH from abroad? Start with BOOTH outside Japan.
What’s fixed once you confirm
After an order is confirmed, its contents can’t be changed. The payment method is fixed at that point too. So check the items and how you’re paying before you confirm.
Cancellations depend on the product type
For three product types, BOOTH doesn’t accept cancellations or refunds once the order is confirmed: products shipped from a warehouse, products shipped by pixivFACTORY, and download products (ダウンロード商品). Products the shop owner ships from home work differently, as the next section explains.
| Product type | After the order is confirmed |
|---|---|
| Shipped from a warehouse | No cancellations or refunds |
| Shipped by pixivFACTORY | No cancellations or refunds |
| Download product (ダウンロード商品) | No cancellations or refunds |
| Shipped from the shop owner’s home (自宅から発送) | Message the shop owner from the order-details page; if you both agree to cancel, contact BOOTH through its inquiry form |
| Any order marked shipped (発送完了) | Can’t be canceled or refunded |
Home-shipped orders: talk to the shop owner
If the product is shipped from the shop owner’s home (自宅から発送), consult the shop owner first. Use the message option on the order-details page.
If you and the shop owner both agree to cancel, contact BOOTH through its inquiry form.
Once it’s marked shipped
When an order is marked shipped (発送完了), it can no longer be canceled or refunded. If you want to ask a shop owner about canceling a home-shipped order, do it before that point.
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Someone to meet while you’re here
A random pick, reshuffled every visit. Never ordered by commission. Profiles checked 10 October 2026 to 11 October 2026.
Quick answers
Can I cancel a BOOTH order?
It depends on the product type. Warehouse-shipped, pixivFACTORY-shipped and download products can’t be canceled or refunded after confirmation; for a home-shipped product, message the shop owner from the order-details page.
Can I change my BOOTH order or payment method after confirming?
No. Neither the order contents nor the payment method can be changed once the order is confirmed.
Where can I see my BOOTH order details?
In the order-confirmation email or in 購入履歴 (Purchase History).
The shop owner agreed to cancel my home-shipped order. What now?
If you both agree to cancel, contact BOOTH through its inquiry form.
Can I cancel a BOOTH order that’s marked shipped?
No. Orders marked shipped can’t be canceled or refunded.
Next step
Trying MyFans instead?
MyFans accepts overseas cards and any country’s mobile number for verification.
Keep reading
- 注文内容を確認する方法が知りたい (How to check your order, BOOTH help) (Japanese)
- 注文確定後に注文内容の変更することはできますか？ (Changing an order after confirmation, BOOTH help) (Japanese)
- 注文確定後に支払い方法は変更できますか？ (Changing the payment method after confirmation, BOOTH help) (Japanese)
- キャンセルしたいです。どうすればいいですか？ (I want to cancel an order, BOOTH help) (Japanese)